Reference

How kolkatff Handles Your Personal Data

Q: Can I request a copy of all the data kolkatff holds about me?

Yes. Email privacy@kolkatff.com from your registered address with the subject line 'Data Access Request'. We will compile and send a structured copy of your account data within the timeframe required by applicable Indian data-protection law.

At kolkatff, we are open about every piece of information we collect from your account and how we use it — from the moment you complete registration to…

Data collected only with your consentEncrypted account storageYour right to request deletionIndia-region data handlingContact us anytime to query your data

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What This Policy Covers for India Accounts

kolkatff Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all accounts created on kolkatff.com where access is permitted under local law. We collect your name, contact details, payment identifiers associated with UPI, Paytm or PhonePe, and session activity on our platform. We do not sell or rent your personal data

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to third parties for their own marketing. Data is retained for the period required by applicable Indian regulations, after which it is either deleted or anonymised. You may request a copy of the data we hold about you by writing to our privacy team. Any changes
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to this policy will be posted on this page and, where material, communicated to you directly through the contact address on your account. Your continued use of kolkatff after a policy update indicates acceptance of the revised terms. Access to our platform depends on local law
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and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

If you have a question about the data we hold, want to correct inaccurate details, or wish to request account deletion, our privacy team is here to help. We aim to respond to all privacy-related queries within 72 hours on business days. You can reach us through any of the channels below, and we will confirm receipt of your request by the same channel.

Team online

Email

Write to [email protected] with your registered account email in the subject line. We acknowledge all privacy emails within one business day and aim to resolve requests within 72 hours.

Live Chat

Open the chat widget from any page on kolkatff.com. Our agents can log a formal privacy request on your behalf and escalate it directly to the data team, no waiting on hold.

Support Ticket

Submit a ticket from your account dashboard under Settings. Choose the Privacy or Data category, describe your request clearly, and we will assign a case reference number immediately.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

We have built our data practices around clarity and accountability. Each point below describes a concrete step kolkatff takes to keep your information secure, give you control, and…

Encrypted Storage

All personal data — including payment identifiers linked to UPI, Paytm and PhonePe — is stored using AES-256 encryption at…

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit.

Account Security

We enforce two-factor authentication on login and flag unusual sign-in attempts automatically.

Data Retention Schedule

Transaction records linked to UPI, Paytm or PhonePe payments are kept for the period required under Indian financial regulations.

Third-Party Sharing

We share your data only with payment processors (such as your UPI provider), identity-verification services, and regulators where required by…

Your Rights and How to Use Them

You have the right to access, correct, port or erase the personal data we hold.

Frequently Asked Questions About Our Privacy Policy

The questions below come directly from account holders who wanted to understand exactly how their data is used on kolkatff. If your question is not covered here, send it to [email protected] and our team will reply within 72 hours on business days.

We collect your name, email address, mobile number, date of birth for age verification, and payment identifiers linked to UPI, Paytm or PhonePe. We also log device metadata and session activity to keep your account secure.

We store only the reference token returned by your UPI or Paytm provider — never your raw bank credentials or full UPI ID. These tokens are encrypted and are used solely to process refunds or verify a transaction if you raise a dispute.

Yes. Email [email protected] from your registered address with the subject line 'Data Access Request'. We will compile and send a structured copy of your account data within the timeframe required by applicable Indian data-protection law.

Submit a deletion request via email or the support ticket system. Once we verify your identity, non-financial data is deleted within 30 days. Transaction records tied to regulatory requirements are retained for the legally mandated period before deletion.

We share data only with payment processors such as your UPI or PhonePe provider, identity-verification partners, and government regulators where required by law. We do not sell or transfer your data to advertisers or unaffiliated marketing companies.

We post the updated policy on this page and note the revision date at the top. When a change is material — for example, a new category of data collection — we send a direct notification to the contact address on your kolkatff account.

Our designated privacy team oversees all data-protection matters. You can reach them at [email protected]. For formal complaints that we have not resolved to your satisfaction, you may also approach the relevant authority under applicable Indian data-protection law.

How kolkatff Handles Your Personal Data

How to Contact Us About Your Privacy

Email

Live Chat

Support Ticket

Six Ways We Protect and Manage Your Data

Encrypted Storage

Cookie Controls

Account Security

Data Retention Schedule

Third-Party Sharing

Your Rights and How to Use Them

Frequently Asked Questions About Our Privacy Policy

01 What personal data does kolkatff collect when I open an account?

02 Does kolkatff store my UPI or Paytm details after a transaction?

03 Can I request a copy of all the data kolkatff holds about me?

04 How do I ask kolkatff to delete my personal data?

05 Does kolkatff share my data with any third parties?

06 How will I be told if this Privacy Policy changes?

07 Who is responsible for data protection at kolkatff?

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